Refund policy

If you are not satisfied with your purchase of a Davivy appliance from USA, you may be eligible to return your appliance to Davivy within 30 days from receipt of shipment.

Please contact us for a Return Authorization and begin our Returns Process. Our customer service team will respond to your request within 24 hours. (Customer Service Email:

Terms and conditions of Return & Refund Policy:

  • The appliance must have been purchased directly from or Davivy cannot accept returns of Davivy branded appliances purchased from other retailers or resellers.
  • The purchased products must be in brand new condition with original packaging and accessories. Please note that Davivy does not permit the return of or offer refunds for parts or accessories.
  • Please contact us to commence the return process. Please do not return your appliance to Davivy without first obtaining a Return Authority. Please note that Davivy is not responsible for appliance that is lost or damaged without following our return process and without obtaining a valid Return Authority.
  • The Return Authority is valid for 14 calendar days from issuance.
  • If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, Davivy will offer you a refund based on your original method of payment.

Important Notice:

  • Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that our customer service provide to you, we cannot be held responsible if packages are returned to the wrong address.
  • Please make sure you don't include non-Davivy items in your return package by accident. We will not be responsible for sending those items back to you.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of return tracking number when shipping back your returns.
  • We will notify you by e-mail immediately after completing the refund operation on our side. The specific refund arrival time will be determined by paypal or bank processing speed